Activities Log
Written by B3Networks Academy
Updated at May 23rd, 2023
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OSS/BSS Answers
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Table of Contents
This tab represents the agents' activities within the filtered period.
Agent Activities
The board will indicate the following details:
- Agent Name
- Status
- Remark of status Busy
- Start time and end time of a status
- Duration
- Update by:
- System
- Supervisor
Remarks:
Remarks/Busy Remarks are the reasons that the supervisors/agents need to choose if they want to change their status to Busy.
Add/Update Busy Remarks:
Go to Activities Log > Click Remarks > Remove the existing or create a new one > Save:
