Manage Licenses

Updated at May 10th, 2024

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Table of Contents

Overview Licenses - Information Licenses - Configuration 1. Searching 2. Manual Configuration a. Manage user b. Manage addons 3. Mass Configuration Note: Configuration Sample Terminate Licenses

Overview

For the accounts that chose their Pricing model as License Model, there is a specific tab to help you manage your customers' configuration - the Licenses tab.

Licenses - Information

You will see the following details in the Licenses - Information tab:

Name of the License
Type:
- Base licenses - There are only 4 main base licenses:
  - Auto Attendant
  - Call Group
  - Developer
  - Phone System
- Add-on licenses - There are multiple add-ons licenses to go with each base (e.g. number, mobile,..)
Number of the available licenses
Number of the assigned licenses over the total

Licenses - Configuration

1. Searching

In order to search for a specific license or user extension, please try one of the below methods.

Search by License Type

One account can have multiple base licenses, you can find it by:

Click on the License tab
Select the Base that you are looking for

Search by User

If you already assigned licenses to your members and you want to change the setup, you can find that specific user:

Click on the User tab
Select the Member that you are looking for

Search by Extension Number

This method is only applicable for the Phone System base license.

Type the Extension Number in the searching engine.

2. Manual Configuration

a. Manage user

Assign a License to User

Select a particular License that you want to assign
Click on the 3 dots icon, select Manage user
Choose a User that you would like to assign
Assign

Unassign a License from User

Select a particular License that you want to change
Click on the 3 dots icon, select Manage user
Unassign

Reassign a License to a new User

Select a particular License that you want to assign
Click on the 3 dots icon, select Manage user
Choose a User that you would like to reassign
Reassign

b. Manage addons

Assigning Addons

Select a particular License that you want to assign
Click on the 3 dots icon, select Manage addons
Choose Licenses that you would like to assign
Save

Remove Addons

Select a particular License that you want to change
Click on the 3 dots icon, select Manage addons
Choose the Trash icon beside the Licenses that you would like to remove
Save

3. Mass Configuration

Note:

This option is only applicable for the Phone System base license.

Configuration

In order to do it, please follow the steps below:

Select Mass configuration
Download sample file
Fill in the required information properly:
- Ext key: the key of the extension.
- Number: the number (DID) assigned to the extension.
- User: the user to assign the extension and add-ons to.
- Addon license:
  - The features that a user can use.
  - Insert more columns if the user is assigned to more than 2 features.
  - Use the codes below for the Addon License column.
Upload the file
Configure

Addon License	Addon License Code
Call Recording	call_recording
Desktop	device_desktop_app
DNC	license_dnc_checking_enabled
IP Phone	device_ip_phone
Mobile	device_mobile_app
Web Phone	device_web_rtc
Number	license_number
Team Chat	team_chat
Unlimited Call Recording Storage	license_call_recording_unlimited_enabled

Sample

Ext Key	Number	User	Addon license 1	Addon license 2	Addon license 3	Addon license 4
101	6567891230	John	device_ip_phone	device_mobile_app	license_dnc_checking_enabled	call_recording
102	6567891231	Alice	device_ip_phone	device_mobile_app	license_dnc_checking_enabled	call_recording
104	6567891232	Lucie	device_ip_phone	device_desktop_app	call_recording
109	6567891233	Hallie	device_ip_phone	device_desktop_app	call_recording

Terminate Licenses

In case you would like to terminate some unused licenses, please follow the steps below:

Go to the Licenses - Configuration tab, select the license that you want to terminate
Copy the UUID of the license:
- Base: The UUID will show directly on the main page
- Addons:
  - Click on the 3 dots icon, choose Manage addons
  - Select the addon you want to terminate
  - Copy its UUID
Go to the Subscription tab, search with that UUID
Click on the Eye icon, choose to Terminate

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