Configure Extension Group
- OSS/BSS Answers
- App Model - Organization Management
- App Model - Communication Apps Answers
- License Model - Organization Management
-
License Model - CPaaS Solution Answers
Phone System - Admin Guide Phone System - End-user Guide Mobile App Desktop App Web Phone Auto Attendant - Admin Guide Developer Hub - Admin Guide Microsoft Teams Operator Connect - Admin Guide Microsoft Teams Direct Routing - Admin Guide Contact Center - Supervisor Guide Contact Center - Agent Guide Omni-Channel SIP Trunk CPaaS - SIP Trunk CPaaS Fax Contact Dashboard Campaign File Explorer
- Integrations Answers
- Updated Regulations
- Ideas Portal
Table of Contents
1. Reason to Create a Group of Extensions
- To assign 1 DID to 1 or multiple extensions.
- To call multiple extensions at the same time.
- To pick up the call ringing at any extension in the group.
- For example, user at Ext 102 can pick up the call ringing at Ext 300.
2. Create a Group
- Go to Bizphone App > Extensions > Groups > Create Group.
- Input the Group key and Group label.
- Select Extensions to be in the group.
Details:
Step 1:
Step 2:
Step 3:
Note:
- Only extensions as Normal-type are able to assign in a Group.
- For more information about Bizphone Types, click here.
3. Assign a Number for the Group
- Go to Bizphone App > Settings > Number > Select number > Assign to Extension Group > Save.
4. Calls with a Group
Make call to a group:
Internal:
- Dial the Group KEY.
External:
- Dial the assigned Number of the Group.
Receive call:
To directly pick up the call of any extension, press the Pickup prefix + Extension key + #.
- Example:
- The Pickup prefix is *8
- Pick up the call that is ringing at Ext 201, press *8201#
To pick up the call of another extension in the same group, press the Pickup prefix + #.
- Example: *8#
5. Others
- Click the Pencil icon to Edit.
- Click the Trash icon to Delete.