Configure Extension Group

Updated at June 6th, 2023

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Table of Contents

1. Reason to Create a Group of Extensions 2. Create a Group Note: 3. Assign a Number for the Group 4. Calls with a Group 5. Others Demonstration:

1. Reason to Create a Group of Extensions

To assign 1 DID to 1 or multiple extensions.
To call multiple extensions at the same time.
To pick up the call ringing at any extension in the group.
- For example, user at Ext 102 can pick up the call ringing at Ext 300.

Step 1:

Step 2:

Step 3:

Go to Bizphone App > Settings > Number > Select number > Assign to Extension Group > Save.

Internal:

External:

To directly pick up the call of any extension, press the Pickup prefix + Extension key + #.

Example:
- The Pickup prefix is *8
- Pick up the call that is ringing at Ext 201, press *8201#

To pick up the call of another extension in the same group, press the Pickup prefix + #.

group setup extension setup