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Configure Extension Group

Written by B3Networks Academy

Updated at June 6th, 2023

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Table of Contents

1. Reason to Create a Group of Extensions 2. Create a Group Note: 3. Assign a Number for the Group 4. Calls with a Group 5. Others Demonstration:

1. Reason to Create a Group of Extensions

  • To assign 1 DID to 1 or multiple extensions.
  • To call multiple extensions at the same time.
  • To pick up the call ringing at any extension in the group.
    • For example, user at Ext 102 can pick up the call ringing at Ext 300.

2. Create a Group

  • Go to Bizphone App > Extensions > Groups > Create Group.
  • Input the Group key and Group label.
  • Select Extensions to be in the group.

Details:

Step 1:

Step 2:

Step 3:

 
 

 

Note:

  • Only extensions as Normal-type are able to assign in a Group.
  • For more information about Bizphone Types, click here.
 

3. Assign a Number for the Group

  • Go to Bizphone App > Settings > Number > Select number > Assign to Extension Group > Save.

4. Calls with a Group

Make call to a group:

Internal: 

  • Dial the Group KEY.

External: 

  • Dial the assigned Number of the Group.
 
 

 

Receive call:

To directly pick up the call of any extension, press the Pickup prefix + Extension key + #.

  • Example: 
    • The Pickup prefix is *8
    • Pick up the call that is ringing at Ext 201, press *8201#

To pick up the call of another extension in the same group, press the Pickup prefix + #.

  • Example: *8#
 
 

 

5. Others

  • Click the Pencil icon to Edit.
  • Click the Trash icon to Delete.

Demonstration:

group setup extension setup

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