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Types and Roles of Bizphone Extension

Written by B3Networks Academy

Updated at June 6th, 2023

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Table of Contents

Bizphone Types Bizphone Roles Configure Types and Role for Bizphone

Bizphone Types

There are 2 categories:

 
Features
Normal
Call Center
1
Activated devices
IP Phone
Mobile
Desktop
IP Phone
Mobile
Desktop
2
Incoming call - Ring device
IP Phone
Mobile
Desktop
IP Phone
Mobile
Desktop
*Only primary device will ring.
3
PIN Login
Supported
Supported
4
Bizphone Gateway
Supported
Supported
5
Incoming Call Forwarding
Supported
Not supported
6
Incoming call - Do not Disturb
Supported
Not supported
7
No Answer Settings
Supported
Not supported
8
Usage Limit
Supported
Not supported

Bizphone Roles

There are 2 roles:

Normal:

  • Make and receive calls with Bizphone App.
 
 

 

Call Center:

  • Make and receive calls with Bizphone App.
  • Can be added to Wallboard queue.
  • When you make an extension Call center, you need to assign to it a Role, either Agent or Supervisor.
 
 
  • Agent
  • Supervisor

The role in Bizphone syncs with a similar role in Wallboard (meaning a Supervisor/Agent in Bizphone is a supervisor/agent in Wallboard, respectively).

Configure Types and Role for Bizphone

To set up, please follow the instruction below:

Go to Bizphone > Extensions > Users > Select an extension > User > Settings > Select Type and Role > Save change

extensions bizphone

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  • Checklist: After Purchasing BizPhone
  • Configure Outbound Rules
  • Busy Lamp Field (BLF) Feature
  • Record Bizphone Extension

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