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Download Call Recording Files

Written by B3Networks Academy

Updated at June 7th, 2023

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Table of Contents

1. Download via Unified Call History 2. Download via API

The user has 2 options to download the Call Recording files.

  1. Via Unified Call History
  2. Via API

1. Download via Unified Call History

To download the Call Recording logs from our Portal, please follow the steps below:

  1. Click on your Profile icon
  2. Choose Manage Organization
  3. On the left sidebar, select the Call History tab
  4. Select the specific fields to browse the call transaction
  5. Play or Download the Call Recording File

2. Download via API

To download the Call Recording logs via API, please follow the steps below:

  1. Query Call Recording Event Logs API (Based on Cursor Input)
  2. Download File API (Based on Filekey)

For more information about API, please visit this link.

 

 

1. Query Call Recording Event Log API

 
 

 

2. Download Call Recording File API

 
 

 

Filekey

Filekey is used for API and will includes the folder name.

  • Call Recording Filekey:
    • recordings/yyyy-MM-dd/yyyyMMdd_HHmmss_<from>_<to>_<txnUuid>.mp3
  • Voicemail Filekey:
    • recordings/yyyy-MM-dd/yyyyMMdd_HHmmss_<from>_<to>_<txnUuid>_vm.mp3
  • The folder date and the filename timestamp in the Filekey are both based on ORG Time Zone.
 
 
audio files call recordings

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