Create a RCS Campaign

Updated at September 9th, 2025

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Table of Contents

Create RCS Campaign Note Manage Campaigns Draft campaigns In Progress Campaign Scheduled Campaign Completed Campaigns View Campaign Results

Create RCS Campaign

To create a RCS campaign, follow the steps below:

Navigate to Campaign app and click New Campaign.

Input Campaign Name (1–80 characters).

Choose Agent
- If you don’t have an Agent yet, please contact B3 Support to create one.

Select an Approved Message Template.

Upload Recipients.

Choose how to proceed:
- Save as Draft – if you want to edit later.
- Schedule – specify a sending time.
- Start Now – send immediately.

Note

The system will verify if the Agent Display Name is in the approved Sender name list of the organization or not. If not, it will throw the error message “Invalid sender name for country code {list of country code}”. (example: Invalid sender name for country code +65, +84)
To solve this, go into SMS Gateway app and upload Sender ID Whitelist/Blacklist for a specific country.

Manage Campaigns

To view the list of actions that you can perform on a campaign, click on the 3 dots.

Draft campaigns

Available actions for Draft campaigns are:

Edit
Start now (All campaign fields must be filled in to perform)
Schedule (All campaign fields must be filled in to perform)
Duplicate (Make a copy of the template, but the name will be “Copy of + {Template name}”. Status of the
Duplicated template will be Draft).
Delete

In Progress Campaign

Available actions for In progress campaigns are:

Duplicate (Make a copy of the template, but the name will be “Copy of + {Template name}”. Status of the Duplicated template will be Draft).

Scheduled Campaign

Available actions for Scheduled campaigns are:

Edit
Reschedule
Cancel schedule
Duplicate
Delete

Completed Campaigns

Available actions for Completed campaigns are:

Download report
Duplicate

View Campaign Results

For Completed campaigns, you can view the result by clicking on the campaign.

For campaigns with SMS fallback disabled, the overall report shows all the stats. To download the CSV report file, click on the Download report button.

The downloaded CSV file will look like this:

For campaigns with SMS fallback enabled, the overall report shows results of for RCS campaign and fallback SMS sent. To download the csv report file, click on the Download report button.