Call Pickup
- OSS/BSS Answers
- App Model - Organization Management
- App Model - Communication Apps Answers
- License Model - Organization Management
-
License Model - CPaaS Solution Answers
Phone System - Admin Guide Phone System - End-user Guide Mobile App Desktop App Web Phone Auto Attendant - Admin Guide Developer Hub - Admin Guide Microsoft Teams Operator Connect - Admin Guide Microsoft Teams Direct Routing - Admin Guide Contact Center - Supervisor Guide Contact Center - Agent Guide Omni-Channel SIP Trunk CPaaS - SIP Trunk CPaaS Fax Contact Dashboard Campaign File Explorer
- Integrations Answers
- Updated Regulations
- Ideas Portal
Table of Contents
Introduction
Call Pickup is the feature that allows you to answer the calls for your colleagues when they are unavailable.
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/03/17/489b265f-29d3-49cd-95db-aee21206d617/f2b1f9f6-067a-4944-9d23-082c902a3a1c.png)
Pickup calls of any extension
To directly pick up the call of any extension, press:
- Pickup prefix+ Extension key + #
Example:
- The Pickup prefix is *10
- Pick up the call that is ringing at Ext 201, press *10201#
Mac version
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/03/17/60997b68-2529-48d1-b93d-504265e19f7c/45d1e8e1-3433-4ff5-9392-44cbfb1ed7c7.png)
Windows version
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/03/31/a30671d7-b398-4c06-8ceb-151ab54d4438/bbf74936-dee0-4d95-b427-1743e1d06a5c.png)
Pickup calls in the same Group
To pick up the call of another extension in the same group (if any), press:
- Pickup prefix + #
Example:
- The Pickup prefix is *10
- Ext 202 & Ext 203 are in the same group
- Ext 202 wants to pick up the call ringing at Ext 203, press *10#
Mac version
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/03/17/78b2ae93-be44-4243-ad57-9e5a73411414/3ad263be-b4b7-41ac-b3d8-385e81d169cb.png)
Windows version
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/03/31/aeeb896a-7a60-4617-af4f-70fa8620fe1c/bc642979-4760-47c2-9b9a-62b012e4bbc2.png)