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Call waiting is a Phone System feature where a user can accept a second incoming call by placing an in-progress call on hold—and may also switch between calls.
Users can choose one of the following options:
- Ignore the second call
The user is able to ignore the second incoming call and keep talking on the line.
- Reject the second call
The user is able to reject the second incoming call and keep talking on the line.
- Accept the second call
Users are able to hold the first call and accept the second call. Later, they can go back to the first call if needed.