• CPaaS Microsoft Teams Direct Routing is a CPaaS service that allows Microsoft Teams users to make and receive PSTN & Mobile calls to/from regular telephone numbers through the MS Teams application. 
• It also can work with other CPaaS modules such as DNC, Auto-attendant, Call recording, etc., to suit the organizations’ specific needs. 

• Microsoft Teams is a collaboration tool that provides instant messaging, video conferencing, file storing, and sharing capabilities.
• CPaaS Microsoft Teams Direct Routing is a communication platform that combines Calls, Auto-attendant, Contact center, etc. It equips businesses with everything they need to help their teams stay connected internally and externally.

After integrating, you can use:

• Direct routing:
  • Make & Receive PSTN & Mobile calls to/from regular telephone numbers.
• Advanced:
  • Auto-attendant
  • Call History
  • Call Forwarding
  • Call Queue
  • Call Recording
  • Call Transfer
  • Delegation
  • DNC Checking
  • Number Retention
  • Number Blacklist/Whitelist
  • Voicemail

You will need:

• CPaaS Licenses
• Microsoft Teams Licenses

For more information, please visit the links below:

• Integration prerequisites
• Microsoft Teams Licenses

Users can use the CPaaS Microsoft Teams Direct Routing in all countries, however, Roaming Charges (IDD) rates will apply if you are using the PSTN. 
Using MS Teams over the Internet should not be incurred any charges.

Moreover, Microsoft Teams can work in China. You need to configure user devices to access the corporate network over a VPN connection to allow Office 365 traffic to transit the corporate network's private offshore link. If possible, use UDP instead of TCP for live media streaming traffic, such as for Teams. UDP offers better live media streaming performance than TCP.

For more detail, please visit the links below:

• Link 1
• Link 2

On CPaaS Microsoft Teams Direct Routing - CPaaS platform, depending on the purchased Add-on License, the Call Recording is either 1 year or 7 years.

• This can be addressed by obtaining a Microsoft Teams Room License. For more information, click here.
• Regarding Microsoft Teams Room requirements, please refer to this link.

Our system has:

• VAPT by Crest Certified Security Vendors
• ISO 27001 Certified
• Enterprise Security Controls

The system is designed with the following data security considerations. 

• Data Minimisation
  • The system can operate with minimum customer data. 
  • Automated data reduction and tokenization capabilities.
• Data Encryption
  • Data encryption in transit and at rest for all data.
  • Public key encryption options for call recordings.
  • Automated data transfer to customer local storage.
• Data Encryption in Transit
  • Transmission Protocols: HTTPS, SFTP, SIP TLS, SRTP
  • SSL Version: TLS 1.2
  • Certificate Authority: Amazon
  • Signature Algorithm: SHA256 + RSA
• Data Encryption at Rest
  • Encryption: AES-256
  • Key Provider: AWS KMS-Managed Keys
  • Key Management: AWS Managed
  • Key Access Logs: AWS Cloud Trail

• For the detailed Service Level Agreement, click here.
• For the Data Policy, click here.

To keep our pricing affordable, our solution comes bundled only with our Standard Support Plan. 

• Standard Support Hours:
  • Our office hours are 09:00 AM to 06:00 PM Singapore Time.
  • Monday to Friday excluding Public holidays.
  • Not support 24/7.
• Service Availability Hotline:
  • The service availability hotline allows customers to report issues related to the platform availability incident and does not include managed services. Issues related to customer premise equipment incidents will be handled on the best effort basis.