Call Hold & Mute
Written by B3Networks Academy
Updated at June 1st, 2023
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Table of Contents
1. Call Hold & Retrieve
Calls can be put on hold and retrieved at any time. On-hold music will be played to the caller during this period.
In order to do so:
- Toggle the Hold icon to put a call on hold and to retrieve the call.
2. Call Mute & Unmute
When on phone, users can mute it temporarily so that the person on the other line cannot hear them.
In order to do so:
- Toggle the Mute button to switch between mute and unmute.
