Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
  • Home
  • License Model - CPaaS Solution Answers
  • Phone System - Admin Guide

Audit

Written by B3Networks Academy

Updated at November 13th, 2024

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • OSS/BSS Answers
    Access Control Admin Audit B3Network Master Account Channel App Contract App Customer App Discount App Edge Server File Management Finance App Invoice App Number Management Payment Portal Settings Price List Product App Release V2 SMS Gateway Supplier App Support Center Support Hub Business Hub Sales Hub
  • App Model - Organization Management
    General Account Settings Payment and Credits Billing & Invoices Developer Tools Members & Teams Subscription Management Audit & Reports
  • App Model - Communication Apps Answers
    Bizphone BizPhone Desktop Application Bizphone Mobile Application Wallboard SIP Fax Global DNC File Explorer Virtual Line Call Recording Direct Line SMS Marketing
  • License Model - Organization Management
    General Account Settings Payment & Credits Audit & Reports Email Call Rules & Holidays Members & Teams Numbers Billing & Invoices Organization Connect CPaaS - DNC Security Policy
  • License Model - CPaaS Solution Answers
    Phone System - Admin Guide Phone System - End-user Guide Mobile App Desktop App Web Phone Auto Attendant - Admin Guide Developer Hub - Admin Guide Microsoft Teams Operator Connect - Admin Guide Microsoft Teams Direct Routing - Admin Guide Contact Center - Supervisor Guide Contact Center - Agent Guide Omni-Channel SIP Trunk CPaaS - SIP Trunk Power SIP Trunk CPaaS Fax Contact Dashboard Campaign File Explorer
  • Telcoflow
  • Integrations Answers
    Freshdesk MS Teams - Bizphone NewRock
  • Updated Regulations
  • Ideas Portal
+ More

Table of Contents

Overview Permission Group Data Filter Options Audit Tab Column Details Note: Retention Period

Overview

The audit system helps monitor user actions for security, investigations, and compliance, providing a transparent record of all activities. The system allows for user-friendly search functions, permission-based access, and a detailed breakdown of actions and actors. The purpose of this tab is to track configuration and management actions within the Phone System.


Permission Group

  • Owner can access Audit tab in Phone System > System View
  • Admins who are granted Phone System permission group can access Audit tab in Phone System > System View

Data Filter Options

You can set different filters on data, which include:

  • Date Range
    • Today
    • Yesterday
    • Last 7 days
    • Last 30 days
    • Last 1 year
    • Specific Date time (Start date - End date)
  • Search by Affected Object or Details
  • Filter by Action
  • Filter By Actor
    • All
    • System
    • Remote Support
    • Actor Names

Audit Tab Column Details 

Option

Description

Date & Time

Display timestamp of the action

Affected Object

Display the target object of the action

Action

Display the actions of actors within the Phone System

  • All
  • Configure Access Control
  • Configure Call Forwarding
  • Configure Call Recording
  • Configure Call Rules
  • Configure Caller ID
  • Configure Delegate
  • Configure Desktop Device
  • Configure Devices
  • Configure Features
  • Configure IP Phone Device
  • Configure Inbound Call
  • Configure Inbound Call Filter
  • Configure Mobile Device
  • Configure Music On Hold
  • Configure Outbound Call
  • Configure Public Holiday
  • Configure Working Hours
  • Enable Direct Routing without Microsoft Account
  • Link Teams Account
  • Manage Bulk Templates
  • Manage Busy Lamp Field
  • Manage Call Group
  • Manage General Settings
  • Manage IP Phone
  • Provision Direct Routing Number
  • Provision Operator Connect Number

Actor
  • If it’s done by Identity

     >> Display Name

  • If it’s done by the System

     >> Display word System

  • If it’s done via Remote Support

    >> Display word Remote Support - Name

  • e.g. Remote Support - Aimee Hoang

IP Address
  • If it’s done by Identity

      >> Display IP Address

  • If it’s done via Remote Support

     >> Display IP Address

Details

Show detailed actions of the actors within the organization

Note: 

Action

Details

Configure Inbound Call
  • Working Hours/ Non-Working Hours/ Public Holiday: Ring Devices/ Ring Delegates/ Ring Forwarding List/ Play Message/ Record Voicemail/ Hang Up when Available/ Busy/ Away/ Offline

Configure Inbound Call Filter
  • Allow/ Block internal calls to directly ring devices
  • Block/ Allow anonymous number
  • Add Custom Inbound Call Filter 

Configure Outbound Call
  • Set Caller ID {callerId}
  • Add/ Edit/ Remove Speed Dial

Configure Working Hours
  • Monday/ Tuesday/ Wednesday/ Thursday/ Friday/ Saturday/ Sunday: from {time} to {time}
 

Retention Period

  • The retention period in which users can see the audit logs is 1 year.
  • If you request logs that are older than 1 year, we will handle it as a one-time request, and B3 will charge a fee for retrieving them.
     
overview system view audit permission group audit tab column details actor ip address action target object action details

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Busy Lamp Field (BLF)
  • Call Groups
  • Devices
  • Inbound Call

If you are a Service Provider, you belong here. ♡

© B3NETWORKS

Data Policy

Service Level Agreement

Expand