AgileCRM Integration
Written by B3Networks Academy
Updated at June 7th, 2023
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With this Integration, AgileCRM will generate a ticket whenever your Virtual Line has an incoming call.
- Select Integration tab
- AgileCRM
- Fill in the required information
- Save
Sub domain
- It is the unique web address you chose when you were setting up the account. You can see it on your address bar when are logged in.
- For example, your URL is https://b3networks.agilecrm.com, key in "b3networks".
Email address
- The support email that is used to create ticket in AgileCRM.
API Key
- Log in to Agile CRM.
- In the top right corner, click the dropdown menu.
- Select Admin Settings.
- Under API Key, copy the REST API key.
Click HERE for detailed instruction.
Group ID
- Log in to Agile CRM
- In the top right corner, click the dropdown menu.
- Select Admin Settings.
- Navigate to Service -> Groups -> Select a Group and you'll see the Group ID in the address bar.
Select Status and Priority
- The categories will apply for the calls to the Integrated Virtual Line number(s).