Configure Virtual Line Flow: Transfer Call

Written by B3Networks Academy

Updated at March 14th, 2024

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Table of Contents

Transfer options Note: Call Transfer Logic Incoming Caller ID

In this section, users are allowed to transfer the Incoming calls from their Virtual Line number(s) to:

Other Phone numbers
Bizphone extensions(s)
Wallboard queue(s)

Transfer options

Phone Numbers

Key in the phone numbers (with country code, e.g. +6566186688)
Press Enter
Save

Note:

Maximum transferred numbers are 10.

Extensions

A. Transfer to Bizphone extension by keys pressed

Use case: Callers can press a direct bizphone extension number to reach a particular agent.
How to setup:
1. Begin with the Gather input.
2. Choose Any Digit.
3. Put in Max digits: " The digit length of bizphone extensions numbers".
4. Sample: if your Bizphone extensions are 100 - 900 then put in the Max digits is 3.
5. Toggle "Forward to Bizphone extension by keys pressed".

**Click HERE for Gather Input setting instructions.

B. Transfer to Bizphone Extensions

Use case: Forward the caller to one or many Bizphone extensions.
How to setup:

Choose extension type: extension, extension group, or conference group
Select the extension(s)
Save

Click HERE for setting Gather input instructions.

Call Center

Select Wallboard Queue
Save

Call Transfer Logic

The logic to handle the calls that are transferred from Virtual Line to Extension or Call Group will follow two principles:

When the incoming calls go through the Virtual Line, it will follow the VL setup for handling calls.

In case, when the Virtual Line does not have further actions to handle the missed call, the incoming call will follow the settings of the extension & call group.

Incoming Caller ID

The number to receive calls may be the user's personal phone number.
Therefore, you may want to know whether the call you are about to answer is a private or business call.

There are 2 options:

Present Calling Party Number: The number of the caller
Present Original Called Number: The incoming number that receives the call

call transfer virtual line incoming caller id calling party number original called number call transfer logic call center extensions phone numbers transfer options configure virtual line flow

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