Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
  • Home
  • License Model - CPaaS Solution Answers
  • Microsoft Teams Operator Connect - Admin Guide

Prerequisites

Written by B3Networks Academy

Updated at June 2nd, 2023

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • OSS/BSS Answers
    Access Control Admin Audit B3Network Master Account Channel App Contract App Customer App Discount App Edge Server File Management Finance App Invoice App Number Management Payment Portal Settings Price List Product App Release V2 SMS Gateway Supplier App Support Center Support Hub Business Hub Sales Hub
  • App Model - Organization Management
    General Account Settings Payment and Credits Billing & Invoices Developer Tools Members & Teams Subscription Management Audit & Reports
  • App Model - Communication Apps Answers
    Bizphone BizPhone Desktop Application Bizphone Mobile Application Wallboard SIP Fax Global DNC File Explorer Virtual Line Call Recording Direct Line SMS Marketing
  • License Model - Organization Management
    General Account Settings Payment & Credits Audit & Reports Email Call Rules & Holidays Members & Teams Numbers Tab Billing & Invoices Organization Connect CPaaS - DNC Security Policy Security Groups Security Events Tab
  • License Model - CPaaS Solution Answers
    Phone System - Admin Guide Phone System - End-user Guide Mobile App Desktop App Web Phone Auto Attendant - Admin Guide Developer Hub - Admin Guide Microsoft Teams Operator Connect - Admin Guide Microsoft Teams Direct Routing - Admin Guide Contact Center - Supervisor Guide Contact Center - Agent Guide Omni-Channel SIP Trunk CPaaS - SIP Trunk Power SIP Trunk CPaaS Fax CPaaS Hotdesking Contact Campaign File Explorer Power Mobile App Files App
  • Telcoflow
  • Integrations Answers
    Freshdesk MS Teams - Bizphone NewRock
  • Updated Regulations
  • Ideas Portal
+ More

Table of Contents

CPaaS Licenses Microsoft Licenses

To integrate CPaaS system and Microsoft Teams software, you will need to the following licenses.

CPaaS Licenses

Base License:

  • Phone System License

Add-on Licenses: 

  • Microsoft Teams Operator Connect (used for MS Teams Call Service)
  • Microsoft Teams Operator Connect Resource Account (used for MS Teams Auto Attendant & Call Queues)
  • Note: the Add-on license already includes the Number.

Microsoft Licenses

  1. Microsoft Licenses for Operator Connect
  2. Global Admin access on your Office 365 tenant
  3. Powershell environment installed

Licenses for Operator Connect:

  • Common Area Phone
  • Microsoft 365 Business Basic + Microsoft 365 Business Voice (without calling plan) add-on
  • Microsoft 365 Business Standard + Microsoft 365 Business Voice (without calling plan) add-on
  • Microsoft 365 Business Premium + Microsoft 365 Business Voice (without calling plan) add-on
  • Microsoft E5
  • Office 365 E5
  • Office 365 A5 for faculty
  • Office 365 A5 for students
  • Microsoft 365 A5 for faculty
  • Microsoft 365 A5 for students
  • Microsoft E3 + Phone System License
  • Microsoft F3 + Phone System License
  • Microsoft 365 A1 + Phone System License
  • Microsoft 365 A3 for faculty + Phone System License
  • Microsoft 365 A3 for students + Phone System License
  • Office 365 E1 + Phone System License
  • Office 365 E3 + Phone System License
  • Office 365 F3 + Phone System License
  • Office 365 Education E1 for Faculty + Phone System License
  • Office 365 Education E3 for Faculty + Phone System License
  • Office 365 (Plan G1) for Government + Phone System License
  • Office 365 (Plan G3) for Government + Phone System License
 
 

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • MS Teams Voicemail
  • MS Teams Call Transfer
  • FAQ - Frequently asked questions about CPaaS Microsoft Teams Operator Connect
  • Integrated Instruction

© B3NETWORKS PTE LTD. All Rights Reserved.

Data Policy

Service Level Agreement

Expand