Prerequisites
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OSS/BSS Answers
Access Control Admin Audit B3Network Master Account Channel App Contract App Customer App Discount App Edge Server File Management Finance App Invoice App Number Management Payment Portal Settings Price List Product App Release V2 SMS Gateway Supplier App Support Center Support Hub Business Hub Sales Hub
- App Model - Organization Management
- App Model - Communication Apps Answers
- License Model - Organization Management
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License Model - CPaaS Solution Answers
Phone System - Admin Guide Phone System - End-user Guide Mobile App Desktop App Web Phone Auto Attendant - Admin Guide Developer Hub - Admin Guide Microsoft Teams Operator Connect - Admin Guide Microsoft Teams Direct Routing - Admin Guide Contact Center - Supervisor Guide Contact Center - Agent Guide Omni-Channel SIP Trunk CPaaS - SIP Trunk Power SIP Trunk CPaaS Fax Contact Dashboard Campaign File Explorer
- Telcoflow
- Integrations Answers
- Updated Regulations
- Ideas Portal
Table of Contents
To integrate CPaaS system and Microsoft Teams software, you will need to the following licenses.
CPaaS Licenses
Base License:
- Phone System License
Add-on Licenses:
- Microsoft Teams Operator Connect (used for MS Teams Call Service)
- Microsoft Teams Operator Connect Resource Account (used for MS Teams Auto Attendant & Call Queues)
- Note: the Add-on license already includes the Number.
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/04/22/ec415597-31a7-4716-b5e9-eb8fb5ae82d2/e212b4cf-7f95-4bee-b931-7a0c738216d8.png)
Microsoft Licenses
- Microsoft Licenses for Operator Connect
- Global Admin access on your Office 365 tenant
- Powershell environment installed
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/04/22/f6af2393-7d00-4e39-99c7-0a3a41e25f71/0a9284df-05ea-4fe9-af27-6d99ba420f90.png)
Licenses for Operator Connect:
- Common Area Phone
- Microsoft 365 Business Basic + Microsoft 365 Business Voice (without calling plan) add-on
- Microsoft 365 Business Standard + Microsoft 365 Business Voice (without calling plan) add-on
- Microsoft 365 Business Premium + Microsoft 365 Business Voice (without calling plan) add-on
- Microsoft E5
- Office 365 E5
- Office 365 A5 for faculty
- Office 365 A5 for students
- Microsoft 365 A5 for faculty
- Microsoft 365 A5 for students
- Microsoft E3 + Phone System License
- Microsoft F3 + Phone System License
- Microsoft 365 A1 + Phone System License
- Microsoft 365 A3 for faculty + Phone System License
- Microsoft 365 A3 for students + Phone System License
- Office 365 E1 + Phone System License
- Office 365 E3 + Phone System License
- Office 365 F3 + Phone System License
- Office 365 Education E1 for Faculty + Phone System License
- Office 365 Education E3 for Faculty + Phone System License
- Office 365 (Plan G1) for Government + Phone System License
- Office 365 (Plan G3) for Government + Phone System License