Prerequisites
- OSS/BSS Answers
- App Model - Organization Management
- App Model - Communication Apps Answers
- License Model - Organization Management
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License Model - CPaaS Solution Answers
Phone System - Admin Guide Phone System - End-user Guide Mobile App Desktop App Web Phone Auto Attendant - Admin Guide Developer Hub - Admin Guide Microsoft Teams Operator Connect - Admin Guide Microsoft Teams Direct Routing - Admin Guide Contact Center - Supervisor Guide Contact Center - Agent Guide Omni-Channel SIP Trunk CPaaS - SIP Trunk CPaaS Fax Contact Dashboard Campaign File Explorer
- Integrations Answers
- Updated Regulations
- Ideas Portal
Table of Contents
To integrate CPaaS system and Microsoft Teams software, you will need to the following licenses.
CPaaS Licenses
Base License:
- Phone System License
Add-on Licenses:
- Microsoft Teams Operator Connect (used for MS Teams Call Service)
- Microsoft Teams Operator Connect Resource Account (used for MS Teams Auto Attendant & Call Queues)
- Note: the Add-on license already includes the Number.
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/04/22/ec415597-31a7-4716-b5e9-eb8fb5ae82d2/e212b4cf-7f95-4bee-b931-7a0c738216d8.png)
Microsoft Licenses
- Microsoft Licenses for Operator Connect
- Global Admin access on your Office 365 tenant
- Powershell environment installed
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/04/22/f6af2393-7d00-4e39-99c7-0a3a41e25f71/0a9284df-05ea-4fe9-af27-6d99ba420f90.png)
Licenses for Operator Connect:
- Common Area Phone
- Microsoft 365 Business Basic + Microsoft 365 Business Voice (without calling plan) add-on
- Microsoft 365 Business Standard + Microsoft 365 Business Voice (without calling plan) add-on
- Microsoft 365 Business Premium + Microsoft 365 Business Voice (without calling plan) add-on
- Microsoft E5
- Office 365 E5
- Office 365 A5 for faculty
- Office 365 A5 for students
- Microsoft 365 A5 for faculty
- Microsoft 365 A5 for students
- Microsoft E3 + Phone System License
- Microsoft F3 + Phone System License
- Microsoft 365 A1 + Phone System License
- Microsoft 365 A3 for faculty + Phone System License
- Microsoft 365 A3 for students + Phone System License
- Office 365 E1 + Phone System License
- Office 365 E3 + Phone System License
- Office 365 F3 + Phone System License
- Office 365 Education E1 for Faculty + Phone System License
- Office 365 Education E3 for Faculty + Phone System License
- Office 365 (Plan G1) for Government + Phone System License
- Office 365 (Plan G3) for Government + Phone System License