Call Recordings tab is where you can configure Call Recording settings for your users who have Call Recording License. 

1. Go to Phone System > Filter by:
   • Me: if you want to manage your own extension settings
   • Specific Teams: if you want to manage the settings of your assigned teams. Click HERE for more information.
   • Everyone: only available if you are assigned to manage the settings of everyone within your organization
2. Go to Call Recordings > Toggle on/off to choose either record incoming/outgoing calls or both. 
3. For Incoming Calls, set Announcing message (this message will be played to the caller):
   • Upload MP3 file
     • File size: Maximum 5Mb
   • TTS (text-to-speech):
     • Message box: Limited to 450 characters
     • Languages: Multiple languages and accent options
     • Pitch: From 0 (lowest) to 9 (highest).
     • Speech rate: From 0 (slowest) to 9 (fastest)
     • Gender of the voice
4. For Outgoing Calls, you can choose one of the following actions:
   1. Record all: Automatically records all outgoing calls.
   2. Ask to record: Before initiating the call, users are asked which call they wish to record.
      • Message: “Please press 0 to disable call recording, press 1 to apply call recording.”

Please Note:

• Limitation for the number of characters for TTS message are 2000 characters.
• Error will only appear on the UI when users enter more characters than the limit. 
• Apply button will be disabled when the character limit is exceeded.
• The SLA of call recording uploading on Unified History is 24 hours.
• The SLA of call recording uploading process is 1500 seconds = 25 minutes. 
• This value is decided based on a ratio of 1:100 compared to the maximum talk time of 4 hours, with an additional 1 minute accounted for as overhead time for the file upload process.