Call Recordings
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Table of Contents
Call Recordings tab is where you can configure Call Recording settings for your users who have Call Recording License.
- Go to Phone System > Filter by:
- Me: if you want to manage your own extension settings
- Specific Teams: if you want to manage the settings of your assigned teams. Click HERE for more information.
- Everyone: only available if you are assigned to manage the settings of everyone within your organization
- Go to Call Recordings > Toggle on/off to choose either record incoming/outgoing calls or both.
- For Incoming Calls, set Announcing message (this message will be played to the caller):
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Upload MP3 file
- File size: Maximum 5Mb
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TTS (text-to-speech):
- Message box: Limited to 450 characters
- Languages: Multiple languages and accent options
- Pitch: From 0 (lowest) to 9 (highest).
- Speech rate: From 0 (slowest) to 9 (fastest)
- Gender of the voice
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Upload MP3 file
- For Outgoing Calls, you can choose one of the following actions:
- Record all: Automatically records all outgoing calls.
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Ask to record: Before initiating the call, users are asked which call they wish to record.
- Message: “Please press 0 to disable call recording, press 1 to apply call recording.”
Please Note:
- Limitation for the number of characters for TTS message are 2000 characters
- Error will only appear on the UI when users enter more characters than the limit.
- Apply button will be disabled when the character limit is exceeded.
- The SLA of call recording uploading on Unified History is 24 hours.
- The SLA of call recording uploading process is 1500 seconds = 25 minutes.
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This value is decided based on a ratio of 1:100 compared to the maximum talk time of 4 hours, with an additional 1 minute accounted for as overhead time for the file upload process.
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Compliance
Supervisor can set call recording notification sound for the user by checking “Play periodically when recording” for the users to notify them that the call is being recorded.
- User must be assigned Call recording license to use this function
- User must enable Call recording in their settings for incoming / outgoing calls
- This beep sound will be heard by both Caller and Callee
Configuration
- Go to Phone System
- Change view to System
- Select Admin tools tab
- Search for a specific user for which you want to enable call recording notification
- Click the tooltip icon to edit
- Expand the Compliance tab
- Click to check Play periodically when recording
- Select the timer (the system will send the beep notification after X seconds to both caller and callee).
- Click Save to make the changes.
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