Inbound Call

Written by B3Networks Academy

Updated at June 7th, 2023

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Table of Contents

Note: Please Note: Working Hours 1. Available: 2. Busy: 3. Away: 4. Offline: Non-working Hours Public Holidays

Inbound Call is where you can configureinbound callsettings for your users.

Go to Phone System > Filter by:
- Me: if you want to manage your own extension settings
- Specific Teams: if you want to control the settings of your assigned teams. Click HERE for more information.
- Everyone: only available if you are assigned to control the settings of everyone within your organization
Go to Inbound Call > Configure Inbound Callsettings for your users in different scenarios:
- Working Hours:
  - Available
  - Busy
  - Away
  - Offline
- Non-working Hours
- Public Holidays
Click Apply to save

Note:

The Working and Non-Working Hours are configured in the Working Hours tab.
The Public Holidays are set in the System - General Settings (Public Holidays).

Please Note:

Limitation for the number of characters for TTS message are 2000 characters
Error will only appear on the UI when users enter more characters than the limit.
Apply button will be disabled when the character limit is exceeded.

Working Hours

1. Available:

When calls come in during working hours and users are available, the following options can be configured:

Ring Devices: ring users’ available devices.
Ring Delegates: forward all incoming calls to users’ delegates.
Forward Calls: forward all incoming calls to users’ forwarding list.

2. Busy:

Configure the trigger action for your Busy Flow:

Hang Up
Ring Devices
Ring Delegates
Forward Calls
Play Message
- Upload MP3 file
  - File size: Maximum 5Mb
- TTS (text-to-speech):
  - Message box: Limited to 450 characters
  - Languages: Multiple languages and accent options
  - Pitch: From 0 (lowest) to 9 (highest).
  - Speech rate: From 0 (slowest) to 9 (fastest)
  - Gender of the voice
Record Voicemail
- Email address
- Message
- Limitation: 1 minute/voicemail

3. Away:

Configure the trigger action for your Away Flow:

Hang Up
Ring Devices
Ring Delegates
Forward Calls
Play Message
- Upload MP3 file
  - File size: Maximum 5Mb
- TTS (text-to-speech):
  - Message box: Limited to 450 characters
  - Languages: Multiple languages and accent options
  - Pitch: From 0 (lowest) to 9 (highest).
  - Speech rate: From 0 (slowest) to 9 (fastest)
  - Gender of the voice
Record Voicemail
- Email address
- Message
- Limitation: 1 minute/voicemail

4. Offline:

Configure the trigger action for your Offline Flow:

Hang Up
Ring Devices
Ring Delegates
Forward Calls
Play Message
- Upload MP3 file
  - File size: Maximum 5Mb
- TTS (text-to-speech):
  - Message box: Limited to 450 characters
  - Languages: Multiple languages and accent options
  - Pitch: From 0 (lowest) to 9 (highest).
  - Speech rate: From 0 (slowest) to 9 (fastest)
  - Gender of the voice
Record Voicemail
- Email address
- Message
- Limitation: 1 minute/voicemail

Non-working Hours

When calls come in during your non-working hours, you can trigger Non-working Hours Flow with the following actions.

Trigger actions:

Hang Up
Ring Devices
Ring Delegates
Forward Calls
Play Message
- Upload MP3 file
  - File size: Maximum 5Mb
- TTS (text-to-speech):
  - Message box: Limited to 450 characters
  - Languages: Multiple languages and accent options
  - Pitch: From 0 (lowest) to 9 (highest).
  - Speech rate: From 0 (slowest) to 9 (fastest)
  - Gender of the voice
Record Voicemail
- Email address
- Message
- Limitation: 1 minute/voicemail

Public Holidays

When calls come in during your public holidays, you can trigger Public Holidays Flow with the following actions.

Trigger actions:

Hang Up
Ring Devices
Ring Delegates
Forward Calls
Play Message
- Upload MP3 file
  - File size: Maximum 5Mb
- TTS (text-to-speech):
  - Message box: Limited to 450 characters
  - Languages: Multiple languages and accent options
  - Pitch: From 0 (lowest) to 9 (highest).
  - Speech rate: From 0 (slowest) to 9 (fastest)
  - Gender of the voice
Record Voicemail
- Email address
- Message
- Limitation: 1 minute/voicemail

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Note:

Please Note:

Working Hours

1. Available:

2. Busy:

Configure the trigger action for your Busy Flow:

3. Away:

Configure the trigger action for your Away Flow:

4. Offline:

Configure the trigger action for your Offline Flow:

Non-working Hours

Trigger actions:

Public Holidays

Trigger actions:

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