Devices
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Devices tab is where you can manage your activated devices.
# | Device Name | Ring Device |
---|---|---|
1 | Mobile | B3works Mobile App |
2 | Desktop | B3works Desktop App |
3 | IP Phone | IP Phone |
4 | Web Phone | Unified Workspace Web Phone |
5 | Microsoft Teams | Microsoft Teams devices |
6 | SIM | Physical Mobile SIM |
To configure, please follow the steps below:
- Go to Phone System, choose the Devices tab
- Select Devices to receive incoming calls
- Tick/Untick to activate devices.
- Select Primary Device (for Contact Center users):
- Choose your preferred Primary Device from the drop-down menu
- (Note: Primary Device is the only device that will be rung for Contact Center extension)
- Choose your preferred Primary Device from the drop-down menu
- Select Ring Mode:
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Ring All - All available numbers/extensions in the Forward List will ring simultaneously.
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Total Ring Time (seconds):
- From 5 to 60 seconds
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Total Ring Time (seconds):
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Sequential - Each number/extension will ring in order, one after the other, starting from the first extension in the list each time.
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Order:
- Starting from 1.
- Drag and drop to change its order.
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Per Device Ring Time (seconds):
- From 15 to 90 seconds each number/extension.
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Order:
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Ring All - All available numbers/extensions in the Forward List will ring simultaneously.
- Apply
Note:
Manage mobile devices:
- You can check all of the information about your registered devices on this tab.
- It will display the following details:
- Device name
- Version
- Phone brand
- Registered time
- You also have the option to edit the Device name for identifying easily.
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/12/13/8ce1c821-472d-4056-85ea-11eb8be831ec/9757fd10-b70b-437e-b313-f3b7d9f86639.gif)
Note:
When there are incoming calls ringing directly to the Extension’s devices, the system will check the followings:
- Call States:
- Free
- Others: Dialing, Talking, Holding
- Call Waiting:
- Disabled: 1 Concurrent Call
- Enabled: 2 Concurrent Calls
In case the incoming call reaches the Concurrent call limit of the Extension (3rd call), the call will drop and show status as “Failed”.