Call Recordings
Written by B3Networks Academy
Updated at September 5th, 2024
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Table of Contents
Call Recordings tab is where End-users can configure their Call Recording settings.
Note:
Only users that the Admin allows to set Call Recording will see this tab.
In order to set up the Call Recording feature, please follow the steps below:
- Go to Phone System, select the Call Recording tab
- Toggle ON/OFF to choose to record Incoming/Outgoing calls or both.
- For Incoming Calls, set Announcing message (this message will be played to the caller):
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Upload MP3 file
- File size: Maximum 5Mb
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TTS (text-to-speech):
- Message box: Limited to 450 characters
- Languages: Multiple languages and accent options
- Pitch: From 0 (lowest) to 9 (highest).
- Speech rate: From 0 (slowest) to 9 (fastest)
- Gender of the voice
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Upload MP3 file
- For Outgoing Calls, you can choose one of the following actions:
- Record all: Automatically records all outgoing calls.
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Ask to record: Before initiating the call, you will be asked which call you want to record.
- The message will play: "Please press 0 to disable call recording, press 1 to apply call recording."
- Apply
Call Recordings Output:
The audio recorded for Call Recordings is in Mono (Monophonic) mode.
Please Note:
- Limitation for the number of characters for TTS message are 2000 characters
- Error will only appear on the UI when users enter more characters than the limit.
- Apply button will be disabled when the character limit is exceeded.
- The SLA of call recording uploading on Unified History is 24 hours.
- The SLA of call recording uploading process is 1500 seconds = 25 minutes.
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This value is decided based on a ratio of 1:100 compared to the maximum talk time of 4 hours, with an additional 1 minute accounted for as overhead time for the file upload process.
