Routing Configuration
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Table of Contents
- This page is used for creating routing rules for your domain.
- Routing can be based on the following information:
- Customer (Organization Name)
- Sender Name / Sender Number
- Destination
- Vendor
- By default, the system checks the matching by the following column order:
- 1. Customer > 2. Src Prefix (Sender) > 3. Dest Prefix (Destination) >4. Vendor.
- If multiple matches are found in each column, the one with the longest explicit match is chosen.
- If no match is found, the SMS will go with the default routing rule.
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/02/09/0dcccd30-15b2-4e48-9d02-62c3d0c66f82/1b7f9471-316b-40bc-b909-73d7629cf706.png)
Note:
Limit: 1000 routing rules per domain.
Configure a routing rule
To create a routing rule, follow the steps below:
Click Create > Fill in the information:
- Organization: choose a created Customer account within the Domain
- Select Sender type:
- Name
- Number
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Src Prefix:
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Name:
- Matching type = EXACT (The system will look up the exact pattern)
- Src Prefix = Pick one of the available Sender Names in the list.
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Number:
- Matching type = PREFIX (The longest prefix matching criteria applies while each step is performed. At each step, if multiple matches are found, the on with the longest explicit match is chosen.)
- Src Prefix = Input the Prefix
- Example:
- Src Prefix 1: 65
- Src Prefix 2: 656
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Src Prefix 3: 65675
- >> Sender ID = 656750xxxx matches Src Prefix 3
- >> Sender ID = 6568xxxxxx matches Src Prefix 2
- >> Sender ID = 653xxxxxxx matches Src Prefix 1
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Name:
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Destination Prefix:
- <*> = any destination
- Type in any particular destination that you want
- Vendor: choose an on-boarded vendor from the list.
- Product: Choose a product name for billing/report purposes (e.g: Outgoing SMS)
- SKU: Choose an SKU based on the product (chosen at step 6) for billing/report purposes (e/g: Singapore, Malaysia,...)
- Save
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/07/07/d5eae70a-34e6-48c2-9637-7c0b086045e4/8bb6d978-e11c-4a4a-80dc-ea2884ddce2f.gif)
Routing Example
Routing rules:
# |
Customer |
Src Prefix |
Matching Type |
Dest Prefix |
Vendor |
---|---|---|---|---|---|
1 | * (Default) | * | Prefix | * | Vendor A |
2 | * | 65 | Prefix | 658 | Vendor B |
3 | * | * | Prefix | 658 | Vendor C |
4 | ABC | 6567 | Prefix | 6598765432 | Vendor B |
5 | ABC | 6560000000 | Exact | 658 | Vendor D |
6 | ABC | ABC Dentist | Exact | * | Vendor B |
2. Explanation:
- Rule 1: SMS sent by any customers with any sender IDs to any destinations will be routed to vendor A
- Rule 2: SMS sent by any customers with sender IDs starting with 65 to destinations starting with 658 will be routed to vendor B
- Rule 3: SMS sent by any customers with sender IDs starting with 65 to destinations starting with 65 will be routed to vendor C
- Rule 4: SMS sent by ABC with sender IDs starting with 6567 to the number 6598765432 will be routed to vendor B
- Rule 5: SMS sent by ABC with sender ID = 6560000000 to destinations starting with 658 will be routed to vendor D
- Rule 6: SMS sent by ABC with sender ID = ABC Dentist to any destinations will be routed to vendor B
3. Checking rules:
- The system will check the matching by the following column order:
- 1. Customer > 2. Src Prefix (Sender ID) > 3. Dest Prefix (Destination) >4. Vendor.
- At each column, if multiple matches are found, the one with the longest explicit match is chosen.
- If no match is found, the SMS will go with the default routing rule.
4. Sample:
# |
Customer / Organization Name |
Sender ID | Destination | Matched Rule |
---|---|---|---|---|
1 | John Wick | 6567891234 | 6598765432 | Rule 1 (default) => Vendor A |
2 | B3Networks Pte Ltd | B3Networks | 6588888888 | Rule 3 => Vendor C |
3 | Amanda Tan | 6566666666 | 6588888888 | Rule 2 => Vendor B |
4 | ABC | ABC Dentist | 6567500000 | Rule 6 => Vendor B |
5 | ABC | 6560000000 | 6567500000 |
Rule 1 (default) => Vendor A |
6 | ABC | 6567000000 | 6588888888 |
Rule 2 => Vendor B |