SMS Transaction Logs
Written by B3Networks Academy
Updated at December 17th, 2024
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Table of Contents
This tab provides users with the ability to search and access SMS transaction logs, offering a detailed view of each transaction. It also highlights any errors that may have occurred during the process, helping users identify and address potential issues efficiently.
- Users will be able to search by for an organization by any of the following, and then go through advanced search
- Org UUID or Name
- Customer Reference
- Number
- Advanced search: This allows the users to filter logs via:
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Date Range
- Today
- Yesterday
- Last 7 days
- Last 30 days
- Last 90 days
- Specific date time
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SMS Type
- All
- Incoming
- Outgoing
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SMS Status
- All
- Queued
- Sent
- Delivered
- Delivery Failed
- Rejected
- Delivery Expired
- Search by sender Name/Recipient/Message ID
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Date Range
SMS Transaction Logs Details:
We’ll display the following information (where applicable)
Pass Validation for SMS Transaction Logs:
For SMS logs, the SMS passes through a system validation checklist from User to System (please see below screenshot). In order to pass the system validation stage, the transaction needs to pass all the below-stated checks:
- Message is too big: (REJECTED_MSG_TOO_BIG)
- The destination is not supported yet: (REJECTED_DEST_NOT_SUPPORTED)
- Sender and recipient are the same: (REJECTED_DEST_SAME_AS_SENDER)
- Sender name is not valid: (REJECTED_INVALID_SENDER_NAME)
- Content of the message is blacklisted: (REJECTED_BLACKLIST_CONTENT)
- The route is not found: (REJECTED_ROUTE_NOT_FOUND)
Note
To improve troubleshooting efficiency, especially when SMS is rejected by error ‘rejected_route_not_found’, the logs support to show routing information in Support Hub.
- In MNP
- In Singtel Number Level List
Note
For easy troubleshooting, the Call and SMS history & chart will be displayed following customer organization timezone to align with the timestamp customers provide.