Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
  • Home
  • OSS/BSS Answers
  • Support Hub

Support Hub for Admin Portal

Written by B3Networks Academy

Updated at December 17th, 2024

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • OSS/BSS Answers
    Access Control Admin Audit B3Network Master Account Channel App Contract App Customer App Discount App Edge Server File Management Finance App Invoice App Number Management Payment Portal Settings Price List Product App Release V2 SMS Gateway Supplier App Support Center Support Hub Business Hub Sales Hub
  • App Model - Organization Management
    General Account Settings Payment and Credits Billing & Invoices Developer Tools Members & Teams Subscription Management Audit & Reports
  • App Model - Communication Apps Answers
    Bizphone BizPhone Desktop Application Bizphone Mobile Application Wallboard SIP Fax Global DNC File Explorer Virtual Line Call Recording Direct Line SMS Marketing
  • License Model - Organization Management
    General Account Settings Payment & Credits Audit & Reports Email Call Rules & Holidays Members & Teams Numbers Tab Billing & Invoices Organization Connect CPaaS - DNC Security Policy Security Groups Security Events Tab
  • License Model - CPaaS Solution Answers
    Phone System - Admin Guide Phone System - End-user Guide Mobile App Desktop App Web Phone Auto Attendant - Admin Guide Developer Hub - Admin Guide Microsoft Teams Operator Connect - Admin Guide Microsoft Teams Direct Routing - Admin Guide Contact Center - Supervisor Guide Contact Center - Agent Guide Omni-Channel SIP Trunk CPaaS - SIP Trunk Power SIP Trunk CPaaS Fax CPaaS Hotdesking Contact Campaign File Explorer Power Mobile App Files App
  • Telcoflow
  • Integrations Answers
    Freshdesk MS Teams - Bizphone NewRock
  • Updated Regulations
  • Ideas Portal
+ More

Table of Contents

Introduction Access Control Note: Overview

Introduction

Support Hub is designed to cater to the needs of both B3Networks and our trusted partners. This feature promises to be a game-changer in simplifying and expediting the support process.

  • This feature is displayed on the left sidebar for both B3Networks and Partner to support and troubleshoot for their customers.
  • All necessary information will be displayed based on the TXN UUID to help the Support Team identify the issue faster and reduce the troubleshooting time.
  • This feature is displayed in Admin Organization under License Model.

Access Control

  • Owners can always access Support Hub
  • Admins require access for Permission Group by the Owner in the Manage Permissions tab. 
    When enabling the permission, the Admin can:
    • Access Support Hub
    • Manage and perform all actions within Support Hub

Note:

Support Hub Permission Group is only applicable for Admins Role.

 

Overview

Support hub includes three main tabs which aid in the troubleshooting process efficiently. These include:

  • Call Transaction Logs: This allows users to search for any call transaction and view a summary of the call and complete call logs to help identify any possible issues. 
  • SMS Transaction Logs: This tab enables users to search for any SMS transaction logs and view any error that is coming up during the transaction. 
  • Remote Support: This allows the user to access the customer organization to provide support. 
admin dashboard help center

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Remote Support
  • Call Transaction Logs
  • SMS Transaction Logs
  • SIP Registration Logs

© B3NETWORKS PTE LTD. All Rights Reserved.

Data Policy

Service Level Agreement

Expand