Wallboard Introduction
- OSS/BSS Answers
- App Model - Organization Management
- App Model - Communication Apps Answers
- License Model - Organization Management
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License Model - CPaaS Solution Answers
Phone System - Admin Guide Phone System - End-user Guide Mobile App Desktop App Web Phone Auto Attendant - Admin Guide Developer Hub - Admin Guide Microsoft Teams Operator Connect - Admin Guide Microsoft Teams Direct Routing - Admin Guide Contact Center - Supervisor Guide Contact Center - Agent Guide Omni-Channel SIP Trunk CPaaS - SIP Trunk CPaaS Fax Contact Dashboard Campaign File Explorer
- Integrations Answers
- Updated Regulations
- Ideas Portal
Wallboard is an application that allows you to manage your Call Center and its Performance.
Main functions supported:
- Provide dedicated view for supervisors and agents
- Monitor the call center performance
- Offer details of the workspace, including agents' status and their assigned calls
- Manage queue and its operations
- Control agents' activities
- Act like an auto-dialer system
- Other settings