Queue Management - Queue Information
-
OSS/BSS Answers
Access Control Admin Audit B3Network Master Account Channel App Contract App Customer App Discount App Edge Server File Management Finance App Invoice App Number Management Payment Portal Settings Price List Product App Release V2 SMS Gateway Supplier App Support Center Support Hub Business Hub Sales Hub
- App Model - Organization Management
- App Model - Communication Apps Answers
- License Model - Organization Management
-
License Model - CPaaS Solution Answers
Phone System - Admin Guide Phone System - End-user Guide Mobile App Desktop App Web Phone Auto Attendant - Admin Guide Developer Hub - Admin Guide Microsoft Teams Operator Connect - Admin Guide Microsoft Teams Direct Routing - Admin Guide Contact Center - Supervisor Guide Contact Center - Agent Guide Omni-Channel SIP Trunk CPaaS - SIP Trunk Power SIP Trunk CPaaS Fax Contact Dashboard Campaign File Explorer
- Telcoflow
- Integrations Answers
- Updated Regulations
- Ideas Portal
Table of Contents
Queue Priority:
The priority of queues, determine which call is assigned to agents if they have several incoming calls at the same time.
- Default Priority is 0 (highest).
- The value can be in the range 0<x<99
- Example: One agent is under 2 queues, Sales and Support; priority is 0 and 1. Both 2 queues receive incoming calls at the same time. Wallboard will assign the Sales call (higher priority) to the agent first.
Queue Label:
The name of the queue.
Queue Code:
The Queue Code is used for transferring the call among the Queues.
- Syntax: ##2_queue_code
Transfer an Incoming Call to Queue by using Queue Code
Scenario:
- Queue A
- Queue B - Code: 1234
- An Incoming Call to Queue A.
- The Agent in Queue A wants to transfer that call to Queue B.
Action:
- Press ##21234
Result:
- That Incoming Call is transferred to Queue B.
Transfer an Outgoing Call to Queue by using Queue Code
Scenario:
- Queue C - Code: 5678
- A Call Center Agent is making an Outgoing Call to the customers.
- The Agent wants to transfer that call to Queue B.
Action:
- Press ##25678
Result:
- The Outgoing Call is transferred to Queue B.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/15042/3165888/1684855241339-slika2.gif)