Manage IP Phone

Updated at June 2nd, 2023

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Table of Contents

Note Supported Brands Import an IP Phone' MAC Address Note: Reset counter for IP Phone's Factory Reset function Delete an imported MAC Address

For the accounts that chose their Pricing model as License Model, there is a specific tab to help you manage your customers' IP Phones.

Note

This page is used for managing the IP Phone models that we support auto-provisioning only.

Supported Brands

Manufacturer	Model
Yealink	T42S
	T48S
	T56A
	T58
	T41P
	T40P
	T31P
	T31G
	W52P
	CP920
	T21P E2
SNOM	SNOM710
Fanvil	X7
	X6
	X5S
	X4
	X3SW
	X3S
	X1

Import an IP Phone' MAC Address

Go to IP Phone page > Import Devices > fill in the MAC Addresses > Import

Note:

The following steps to provision IP Phones to your customers will be done from your customer account. Please check this article for more information.

Reset counter for IP Phone's Factory Reset function

By default, customers can utilize the Factory Reset option on the IP phones 3 times only. However, you may easily reset this restriction for your customers by:

Going to the IP Phone tab in the Customer app.
At the mac address of the IP Phone that you want to reset the limitation on, click the arrow icon > select Yes to confirm.

Now your customer's IP Phone will have 3 more times to factory reset their IP Phone.

Delete an imported MAC Address

Find the MAC Address you would like to delete > click on the bin icon > Yes

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