Export Audit Logs in CPaaS Audit

Procedural guide on downloading audit logs across supported CPaaS modules as CSV files for compliance and security retention.

Written by B3Networks Academy

Updated at September 18th, 2026

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Table of Contents

Where to Find the Audit Page Across Modules How to Export Audit Logs Method A: Exporting from In-Service Modules (Phone System, Manage Organization, etc.) Method B: Exporting from Sales Hub (Resellers / Partner Portal)

The Audit system provides full traceability of administrative actions, configuration updates, and operational changes across your services. Instead of a single centralized screen, each supported product module hosts its own dedicated Audit view, allowing administrators to review changes in context and export audit records directly to a CSV file.

Where to Find the Audit Page Across Modules

Audit logging and CSV export are available across 9 core modules. Access the Audit view directly from within the target service:

Module	How to Access Audit	Target Scope & Activity
Phone System	Open Phone System > click the Audit button in the top header.	Extension provisioning, routing rules, device assignments, call settings.
Sales Hub	Open Sales Hub > click the Audit tab in the top navigation bar.	Partner/reseller actions, customer organization updates, subscription changes.
Manage Organization	Go to Manage Organization > click the Audit tab.	Member invitations, permission groups, license allocations, company profile changes.
Auto Attendant	Open Auto Attendant > click the Audit button in the header.	IVR menus, sound files, routing schedules, branch configurations.
SIP Trunk	Open SIP Trunk > click the Audit tab/button.	Trunk provisioning, IP authentication, ACL credentials, channel capacity.
Support Hub	Open Support Hub > click the Audit tab.	Support operations, agent assignments, ticket resolution changes.
Security Hub	Open Security Hub > click the Audit tab.	Security posture, login policies, MFA enforcement, compliance audits.
Contact	Open Contacts > click the Audit tab/button.	Directory contact additions, edits, shared contact modifications.
File Explorer	Open File Explorer > click the Audit tab/button.	Storage uploads, file deletions, shared media assets.

How to Export Audit Logs

Method A: Exporting from In-Service Modules (Phone System, Manage Organization, etc.)

Navigate to the target service in your portal (e.g. Phone System, Manage Organization, Auto Attendant).
Open the Audit view (click the Audit button next to the module header or select the Audit tab).
(Optional) Refine the displayed audit records using the top filter controls:
- Date range: Choose a timeframe (e.g. Today, Yesterday, Last 7 days, Last 30 days, or Specific date range).
- Action: Filter by specific operation types (e.g. Manage Channel, Update Settings).
- Actor: Filter by specific member, System, or Remote Support.
- Affected object or Detail: Enter search terms to find specific entities.
Click the Export button in the top toolbar to download the CSV file.

Method B: Exporting from Sales Hub (Resellers / Partner Portal)

Navigate to Sales Hub from the main portal navigation.
Click the Audit tab in the top navigation bar (located next to Organization).
Select an organization or apply any desired date, action, or actor filters.
Click the Export button located on the right side of the filter bar, directly above the audit table.
The filtered audit records for your Sales Hub actions will download automatically as a CSV file.

ℹ️ Role Requirements & Scoping:

Owners and Admins have universal access to view and export audit logs across all modules enabled for their organization.
Members can only view and export audit logs for modules where they hold explicit permissions (or are an administrator of the module's Permission Group).
The exported CSV file contains all entries matching your active filters. If no filters are applied, all records within your organization's retention window are exported.

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