Directory
- OSS/BSS Answers
- App Model - Organization Management
- App Model - Communication Apps Answers
- License Model - Organization Management
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License Model - CPaaS Solution Answers
Phone System - Admin Guide Phone System - End-user Guide Mobile App Desktop App Web Phone Auto Attendant - Admin Guide Developer Hub - Admin Guide Microsoft Teams Operator Connect - Admin Guide Microsoft Teams Direct Routing - Admin Guide Contact Center - Supervisor Guide Contact Center - Agent Guide Omni-Channel SIP Trunk CPaaS - SIP Trunk CPaaS Fax Contact Dashboard Campaign File Explorer
- Integrations Answers
- Updated Regulations
- Ideas Portal
Table of Contents
Introduction
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Directory gathers the data from the organization and combines them. It includes but is not limited to the following:
- Member’s information
- Extension’s information
- Organization’s information
- These data will show on the Contacts of Mobile and Desktop Applications.
How inter-organization directory sharing works
- The user can configure which extensions to share with the connected organizations.
- VIP contacts are not shareable by default. Click here for more details on VIP Members.
- This sharing is per group. Once it is shared, all organizations inside the group can view the information.
- In the organization accepting the share:
- The user needs to create an Outbound Call Rule that allows the extensions to be able to dial to the connected organization.
- Only extensions that are assigned to this Outbound Call Rule can view the shared Directory.