Inbound Call Filter

Updated at October 9th, 2024

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Table of Contents

1. First Rules 2. Custom Inbound Call Filter Note:

This function defines what action will be taken when an incoming call to the User's assigned number.

Go to Phone System > Filter by:
- Me: if you want to manage your own extension settings
- Specific Teams: if you're going to manage the settings of your assigned teams. Click HERE for more information.
- Everyone: only available if you are assigned to control the settings of everyone within your organization
Go to Inbound Call Filter > Set the rules as you wish
Apply

By default, the Inbound Call Filter comes with two default rules that can be adjusted but cannot be removed:

Allow internal call to directly Ring Devices:
- If this option is disabled, all internal calls will follow the User’s Inbound Call settings and personal Working Hours.
- If this option is enabled, all internal calls will go directly to the User’s devices regardless of their Inbound Call settings and personal Working Hours.
Block Call with Private Caller ID

In order to add a custom inbound call filter rule, follow the steps below:

Filtering is done by the FIRST match. The system will stop checking the remaining rules if the Caller ID matches the first rule in the list.

phone filtering call screening

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