Inbound Missed Calls page is where you can configureinbound missed callsettings for your users.

1. Go to Phone System > Filter by:
   • Me: if you want to manage your own extension settings
   • Specific Teams: if you want to manage the settings of your assigned teams. Click HERE for more information.
   • Everyone: only available if you are assigned to manage the settings of everyone within your organization
2. Go to Inbound Missed Calls > Configure inbound missed callsettings for your users in different scenarios:
   • Cancel 
   • Unanswered
   • Unreachable
3. Apply

When there is an incoming call to users' devices but they reject the call, the following action can be triggered:

• Ring Delegates
• Forward Calls
• Play Message
  • Upload MP3 file
    • File size: Maximum 5Mb
  • TTS (text-to-speech):
    • Message 
    • Languages: Multiple languages and accent options
    • Pitch: From 0 (lowest) to 9 (highest).
    • Speech rate: From 0 (slowest) to 9 (fastest)
    • Gender of the voice
• Record Voicemail
  • Fill in the email address
  • Message
    • Upload MP3 file
      • File size: Maximum 5Mb
    • TTS (text-to-speech):
      • Message
      • Languages: Multiple languages and accent options
      • Pitch: From 0 (lowest) to 9 (highest).
      • Speech rate: From 0 (slowest) to 9 (fastest)
      • Gender of the voice
• Hang Up

When there is an incoming call to users' devices but they unanswered the call, the following action can be triggered:

• Ring Delegates
• Forward Calls
• Play Message
  • Upload MP3 file
    • File size: Maximum 5Mb
  • TTS (text-to-speech):
    • Message 
    • Languages: Multiple languages and accent options
    • Pitch: From 0 (lowest) to 9 (highest).
    • Speech rate: From 0 (slowest) to 9 (fastest)
    • Gender of the voice
• Record Voicemail
  • Fill in the email address
  • Message
    • Upload MP3 file:
      • File size: Maximum 5Mb
    • TTS (text-to-speech):
      • Message
      • Languages: Multiple languages and accent options
      • Pitch: From 0 (lowest) to 9 (highest).
      • Speech rate: From 0 (slowest) to 9 (fastest)
      • Gender of the voice
• Hang Up

Please Note:

• Limitation for the number of characters for TTS message are 2000 characters
• Error will only appear on the UI when users enter more characters than the limit. 
• Apply button will be disabled when the character limit is exceeded.