Inbound Missed Calls
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Table of Contents
Inbound Missed Calls page is where you can configureinbound missed callsettings for your users.
- Go to Phone System > Filter by:
- Me: if you want to manage your own extension settings
- Specific Teams: if you want to manage the settings of your assigned teams. Click HERE for more information.
- Everyone: only available if you are assigned to manage the settings of everyone within your organization
- Go to Inbound Missed Calls > Configure inbound missed callsettings for your users in different scenarios:
- Cancel
- Unanswered
- Unreachable
- Apply
Reject
When there is an incoming call to users' devices but they reject the call, the following action can be triggered:
- Ring Delegates
- Forward Calls
-
Play Message
- Upload MP3 file
- File size: Maximum 5Mb
- TTS (text-to-speech):
- Message
- Languages: Multiple languages and accent options
- Pitch: From 0 (lowest) to 9 (highest).
- Speech rate: From 0 (slowest) to 9 (fastest)
- Gender of the voice
- Upload MP3 file
-
Record Voicemail
- Fill in the email address
- Message
- Upload MP3 file
- File size: Maximum 5Mb
- TTS (text-to-speech):
- Message
- Languages: Multiple languages and accent options
- Pitch: From 0 (lowest) to 9 (highest).
- Speech rate: From 0 (slowest) to 9 (fastest)
- Gender of the voice
- Upload MP3 file
- Hang Up
Unanswered
When there is an incoming call to users' devices but they unanswered the call, the following action can be triggered:
- Ring Delegates
- Forward Calls
-
Play Message
- Upload MP3 file
- File size: Maximum 5Mb
- TTS (text-to-speech):
- Message
- Languages: Multiple languages and accent options
- Pitch: From 0 (lowest) to 9 (highest).
- Speech rate: From 0 (slowest) to 9 (fastest)
- Gender of the voice
- Upload MP3 file
-
Record Voicemail
- Fill in the email address
- Message
- Upload MP3 file:
- File size: Maximum 5Mb
- TTS (text-to-speech):
- Message
- Languages: Multiple languages and accent options
- Pitch: From 0 (lowest) to 9 (highest).
- Speech rate: From 0 (slowest) to 9 (fastest)
- Gender of the voice
- Upload MP3 file:
- Hang Up
Please Note:
- Limitation for the number of characters for TTS message are 2000 characters
- Error will only appear on the UI when users enter more characters than the limit.
- Apply button will be disabled when the character limit is exceeded.