Devices

Updated at June 2nd, 2023

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Table of Contents

Note: Note:

Devices tab is where you can manage your activated devices.

To configure, please follow the steps below:

Go to Phone System, choose the Devices tab
Select Devices to receive incoming calls
- Tick/Untick to activate devices.
Select Primary Device (for Contact Center users):
- Choose your preferred Primary Device from the drop-down menu
  - (Note: Primary Device is the only device that will be rung for Contact Center extension)
Select Ring Mode:
- Ring All - All available numbers/extensions in the Forward List will ring simultaneously.
  - Total Ring Time (seconds):
    - From 5 to 60 seconds
- Sequential - Each number/extension will ring in order, one after the other, starting from the first extension in the list each time.
  - Order:
    - Starting from 1.
    - Drag and drop to change its order.
  - Per Device Ring Time (seconds):
    - From 15 to 90 seconds each number/extension.
Apply

Manage mobile devices:

You can check all of the information about your registered devices on this tab.
It will display the following details:
- Device name
- Version
- Phone brand
- Registered time
You also have the option to edit the Device name for identifying easily.

When there are incoming calls ringing directly to the Extension’s devices, the system will check the followings:

In case the incoming call reaches the Concurrent call limit of the Extension (3rd call), the call will drop and show status as “Failed”.

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