Transfer Call in Wallboard
Written by B3Networks Academy
Updated at June 1st, 2023
-
OSS/BSS Answers
Access Control Admin Audit B3Network Master Account Channel App Contract App Customer App Discount App Edge Server File Management Finance App Invoice App Number Management Payment Portal Settings Price List Product App Release V2 SMS Gateway Supplier App Support Center Support Hub Business Hub Sales Hub
- App Model - Organization Management
- App Model - Communication Apps Answers
- License Model - Organization Management
-
License Model - CPaaS Solution Answers
Phone System - Admin Guide Phone System - End-user Guide Mobile App Desktop App Web Phone Auto Attendant - Admin Guide Developer Hub - Admin Guide Microsoft Teams Operator Connect - Admin Guide Microsoft Teams Direct Routing - Admin Guide Contact Center - Supervisor Guide Contact Center - Agent Guide Omni-Channel SIP Trunk CPaaS - SIP Trunk Power SIP Trunk CPaaS Fax Contact Dashboard Campaign File Explorer
- Telcoflow
- Integrations Answers
- Updated Regulations
- Ideas Portal
If you receive a call to your queue and the customer actually wants to talk to another agent/queue who is handling the case, follow the steps below:
- Transfer to another extension:
- From IP Phone: press ##2 + Ext Key
- From Mobile App or Desktop App: press Transfer + Ext Key
- Transfer to another queue (e.g. customer wants to contact support but wrongly goes to sales)
- From IP Phone: press ##2 + Queue Code
- From Mobile App or Desktop App: press Transfer + Queue Code