Call Groups

Written by B3Networks Academy

Updated at December 9th, 2024

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Table of Contents

Create a Call Group Edit a Call Group Delete a Call Group

Create a Call Group

In order to create a call group, follow the steps below:

Go to Phone System > View - System
Go to Call Groups > Create
Key in a Group Key > Group Label
Choose Ring Mode:
- Ring All - Simultaneous Ring:When a call comes in, all users in the Extension List ring simultaneously.
- Sequential: Each extension is rung in order, starting from the first extension in the list each time.
  - Choose the Ring time for each extension.
- Round Robin - Circle Ring: When a call comes in, each extension user is rung in order, one after the other. However, the last extension used is remembered. The next call received rings the next extension in the list.
- Longest Idle - Uniform Ring: When a call comes in, the extension that has been unused for the longest period rings first, then the extension that has been idle second-longest rings, etc.
Add Group members
Click Save Changes to save and activate

Restriction:

Group Key: only 2 to 5 digits. (An error message will appear if not within the range).
Group Label: Maximum length is 160 characters
Group Member:
- The total limit for Users in Call Group are 20 users.
- System will auto count when users enter the numbers.
- When the limit is reached, you cannot add more user to the list.
- Contact Center users cannot be added to a Call Group.
- Any users who have Delegation settings activated cannot be added to a Call Group.

Edit a Call Group

In order to edit a Call Group settings, follow the steps below:

Navigate to the Group you want to edit > click on the pencil icon
Change the settings
Update

Delete a Call Group

In order to delete a Call Group settings, follow the steps below:

Navigate to the Group you want to delete > click on the trash icon
Delete

group calling phone groups