Subscriptions Tab

Once your order has been provisioned, you can review your subscription details under the Subscriptions tab.

• Go to Subscriptions tab
• Search for the particular SKU UUID
• Click on Subscriptions to view the Bundle Subscription you just purchased.
• You will see following detail here:
  • SKU UUID
  • SKU Name
  • Total quantity
• Users can export the subscriptions report in a csv format by clicking the Export button

Users can click on the selected SKU to be navigated to a new page that provides all the details about that specific SKU:

• Available quantity
• Status
  • Active
  • Expired
  • Suspended
  • Terminated
• Search by Subscription UUID
• Columns will have below details:
  • UUID (click to copy)
  • Auto Renewal
  • Renewal Date
  • Expiry Date

Users can click on the SKU to view information in a separate popup window to perform more actions.

Note

• Reactivating a Suspended subscription restores service access. You are not billed for the suspension period, and the expiry date moves forward by the number of days suspended.
• Reactivating an Expired subscription triggers a charge calculated from the original expiry date, including the elapsed period when the service was inactive. Review the billing period, amount, and new expiry date before confirming. Invoice timing follows your seller's invoicing settings.
• A Terminated subscription cannot be reactivated.

• Subscription Reactivation UI clearly displays a detailed pricing breakdown, including cycle-based charges, tax calculation, total formula, and updated expiry date.

Extend a subscription

1. Open the subscription details.
2. Under Expiry date, click Extend.
3. In Extend expiry date of subscription, select an option:
   • Quick: Enter the Amount and check the displayed Unit. In the example below, the amount is 1 and the unit is Month(s). Change the amount if you need a different extension.
   • Absolute: Select the new Expiry date. The date is required before you can apply the change.
4. Review your selection and click Apply.

If Input invoice number before proceeding appears, select the option that matches the transaction: Invoice has been sent. or No invoice has been sent. Send it now. Complete any required invoice information and click Apply.

 

System displays a Trial flag to differentiate between subscriptions.

 

For any failed renewal or expiring subscriptions, system displays alerts and allows the service provider admins to stay informed about subscription status of an account. 

How to recover or extend subscription

• Go to Sales Hub and select Subscriptions tab
• Click on Failed renewals or Expiring
• Select the subscription
• Click on Recover or Extend subscription
• Input the invoice information
• Click on Apply

Note

For failed to renew / expiring subscriptions, users can view the reason in the last column. 

 

Terminate a subscription

To terminate a subscription, follow the steps below:

• Go to Sales Hub and search for an organization. 
• Go to Subscriptions tab and navigate to the subscription you want to terminate. 
• Click on the subscription and navigate to Terminate button in the subscription information. 
• Enter a reason for termination and review the eligible refund amount, if any, including applicable tax. 
• Add the credit note ID created for the refund amount, or proceed without it. The subscription will be terminated. 

Auto Terminate

Auto Terminate (formerly Bulk Unsubscribe) reduces your total license quantity. Use it to release available (unassigned) licenses.

1. Go to Sales Hub and select an organization.
2. Open Subscriptions and select the license SKU.
3. Click Auto terminate.
4. Review Total licenses, Assigned licenses, and Available licenses to terminate.
5. In Number of licenses to terminate, enter the quantity to release. To reduce unused capacity, enter a quantity that does not exceed the available licenses.
6. Enter the reason in Remark.
7. Review the quantity and click Terminate.

The system displays progress while the operation runs and a notification when it finishes.

Auto Terminate for Non-license Subscriptions

For non-license subscriptions, such as hardware, services, or connectors:

1. Go to Sales Hub and select an organization.
2. Open Subscriptions and select the non-license subscription.
3. Open the auto termination action and upload the list of subscriptions to terminate.
4. Review the list and follow the dialog prompts to confirm termination.

Auto Terminate Report

Use the report to review Auto Terminate operations and download their results in CSV format.

1. Open the selected SKU under Subscriptions.
2. Click the clipboard report icon beside Auto terminate.
3. Review the report. Its columns are Project UUID, Input quantity, Success quantity, Status, and Remark.

Subscription Status Definitions

Key Concepts