Track Inbox Transaction Field Changes in Audit Log

In Unified Workspace, administrators and supervisors can track modifications made to customer transaction form fields. A dedicated Audit icon in the Inboxes section provides real-time visibility into who modified transaction details, when the changes occurred, and the originating IP address.

Availability & Prerequisites

Accessing the Inbox Audit Log

1. Log in to your account on the portal.
2. Open Unified Workspace from the application launcher.
3. In the left navigation menu, locate the Inboxes section.
4. Click the Audit icon beside Inboxes.
5. The Audit view opens with a top navigation bar (← Audit) and filtering controls.

Audit Log Interface & Filter Options

The Audit view provides dedicated filtering tools to locate specific transaction records quickly:

• Date range: Filter records by time period (defaults to Today, or select custom date ranges).
• Action: Filter by specific audited action (e.g., Update Form Data).
• Actor: Filter by who performed the action (All, or specific team member).
• Search: Use the Affected object or Detail search bar to search directly by transaction UUID or changed detail text.
• Refresh (↻): Reload log records in real time.

Audit Table Columns

The log displays transaction events with the following details:

Audited Form Fields

When an operator updates transaction information, the system records changes across any of the following form attributes in the Details log:

Cross-Module Verification in Central Audit

All Inbox modification events are also synchronized with the platform's central audit engine:

1. Navigate to Manage Organization > Audit (or open CPaaS Audit).
2. Filter the log entries:

• Group: Select unifiedWorkspace.
• Action: Select Update Form Data.

1. Click Apply Filter to inspect all transaction form changes across the entire organization.