Layout and Command Buttons
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OSS/BSS Answers
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Table of Contents
Layout:
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/03/31/00a53885-f5c5-4ae6-aba9-6e529c06fde6/bab4c6cb-76e3-4ca9-9d2e-086733c8416c.png)
Call Command Buttons:
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Call Status:
- Connecting - b3works is establishing the call.
- Contact Name/Dialed Number: If the dialed number is saved in the Contacts, the saved contact name will appear on the screen. Otherwise, it will show the dialed number.
- Current Call Duration: Shows the duration of the ongoing call.
- Hold Button: Press to put the current call on Hold.
- Mute Button: Press to put the user/agent on Mute.
- Dialpad Button: Press to initiate a Call Transfer.
- End Button: Press to Disconnect the call.
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/03/31/7c5c3136-9784-4aac-9fdc-1bf971ee1105/b2368306-57c6-4cec-ac3a-3bb934ffaf7a.png)