Devices
Written by B3Networks Academy
Updated at June 7th, 2023
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Table of Contents
Overview
Devices tab is where you can manage your members' activated devices.
| # | Device Name | Ring Device |
|---|---|---|
| 1 | Mobile | B3works Mobile App |
| 2 | Desktop | B3works Desktop App |
| 3 | IP Phone | IP Phone |
| 4 | Web Phone | Unified Workspace Web Phone |
| 5 | Microsoft Teams | Microsoft Teams devices |
| 6 | SIM | Physical Mobile SIM |
Mobile App
- Installation & Instruction: LINK
- The Admin can assign multiple Mobile Addon Licenses to an Extension.
- Manage Mobile devices:
- For Mobile device, our system support managing all of the devices that the users have used to register their Phone system account.
- It will display the following details:
- Device name
- Version
- Phone brand
- Registered time
- You also have the option to edit the Device name for identification quickly.
Desktop App
- Installation & Instruction: LINK
- The Admin can assign multiple Desktop Addon Licenses to an Extension.
IP Phone
- Registration Instruction: LINK
- The Admin can assign only 1 IP Phone Addon License to an Extension.
Microsoft Teams
- Instruction:
- The Admin can assign only 1 Microsoft Teams Addon License to an Extension.
SIM
- The Admin can assign only 1 SIM Addon license to an Extension.
- 1 SIM device goes with 1 Physical Mobile (MSISDN) Number.
- To use the SIM Device, the following licenses are required:
- Phone System Base License
- SIM Addon License
- Number Addon License + PhysicalMobile (MSISDN) Number
- If one of the requirements is:
- Missing SIM Addon License -> Receive the error message notifying that this extension is missing the SIM device.
- Missing Number Addon License + PhysicalMobile (MSISDN) Number -> Unable to select the SIM device.
Configuration
To configure, please follow the steps below:
- Go to Phone System > Filter by:
- Me: If you want to manage your own extension settings
- Specific Teams: If you want to control the settings of your assigned teams. Click HERE for more information.
- Everyone: Only available if you are given to manage the settings of everyone within your organization
- Go to Devices
- Actions:
- Tick & Untick to select devices
- Drag & Drop to change the position
- Select Primary Device (for Contact Center users):
- Choose your preferred Primary Device from the drop-down menu
- (Note: Primary Device is the only device that will be rung for Contact Center extension and if the user is added to a call group)
- Choose your preferred Primary Device from the drop-down menu
- Select Ring Mode:
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Ring All: All ticked devices are rung simultaneously.
- Total ring time (second) at all devices.
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Sequential: Each device is rung in order, one after the other, starting from the first extension in the list each time.
- Order: Starting from 1.
- Per Device Ring Time (seconds)
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Ring All: All ticked devices are rung simultaneously.
- Click Apply to save
Note:
- The default Primary Device will be the first selected device in the devices list.
- However, for existing Extensions, the default Primary Device will be as configured.
