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Table of Contents
You can configureyour inbound callsettings in different scenarios:
-
Working Hours:
- Available
- Busy
- Away
- Offline
- Non-working Hours
- Public Holidays
Note:
The Working and Non-Working Hours are configured in the Working Hours tab.
The Public Holidays are set by the Admins.
Please Note:
- Limitation for the number of characters for TTS message are 2000 characters
- Error will only appear on the UI when users enter more characters than the limit.
- Apply button will be disabled when the character limit is exceeded.
Working Hours:
1. Available:
When calls come in during working hours and you are available, the following options can be configured:
- Ring Devices: ring your available devices
- Ring Delegates: forward all incoming calls to your delegates.
- Forward Calls: forward all incoming calls to your forwarding list.
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/11/09/c8d6e0b7-a036-493f-b8e5-d7e7dcfe5b89/a121d5ec-7424-4e6e-8ba8-9b9a9b5bfc1b.gif)
2. Busy:
Configure the trigger action for your Busy Flow:
- Hang Up
- Ring Devices
- Ring Delegates
- Forward Calls
-
Play Message
- Upload MP3 file
- File size: Maximum 5Mb
- TTS (text-to-speech):
- Message box: Limited to 450 characters
- Languages: Multiple languages and accent options
- Pitch: From 0 (lowest) to 9 (highest).
- Speech rate: From 0 (slowest) to 9 (fastest)
- Gender of the voice
- Upload MP3 file
-
Record Voicemail
- Email address
- Message
- Limitation: 1 minute/voicemail
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/11/09/9812bb2f-def1-43b3-ba22-5cc281dbc9cc/770d2978-bd92-4cb7-bc08-b983a17e5490.gif)
3. Away:
Configure the trigger action for your Away Flow:
- Hang Up
- Ring Devices
- Ring Delegates
- Forward Calls
-
Play Message
- Upload MP3 file
- File size: Maximum 5Mb
- TTS (text-to-speech):
- Message box: Limited to 450 characters
- Languages: Multiple languages and accent options
- Pitch: From 0 (lowest) to 9 (highest).
- Speech rate: From 0 (slowest) to 9 (fastest)
- Gender of the voice
- Upload MP3 file
-
Record Voicemail
- Email address
- Message
- Limitation: 1 minute/voicemail
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/11/09/98069cf3-4e9d-4f09-a74d-2ca58d08a510/2a69d710-7634-42fa-b27c-abc0a9e68135.gif)
4. Offline
Configure the trigger action for your Offline Flow:
- Hang Up
- Ring Devices
- Ring Delegates
- Forward Calls
-
Play Message
- Upload MP3 file
- File size: Maximum 5Mb
- TTS (text-to-speech):
- Message box: Limited to 450 characters
- Languages: Multiple languages and accent options
- Pitch: From 0 (lowest) to 9 (highest).
- Speech rate: From 0 (slowest) to 9 (fastest)
- Gender of the voice
- Upload MP3 file
-
Record Voicemail
- Email address
- Message
- Limitation: 1 minute/voicemail
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/11/09/691de80a-d051-498a-a2ce-c03d9c2de6c3/877069ce-77c1-4e7d-be5a-ea89faf3c218.gif)
Non-working Hours:
When calls come in during your non-working hours, you can trigger Non-working Hours Flow with the following actions.
Trigger actions:
- Hang Up
- Ring Devices
- Ring Delegates
- Forward Calls
-
Play Message
- Upload MP3 file
- File size: Maximum 5Mb
- TTS (text-to-speech):
- Message box: Limited to 450 characters
- Languages: Multiple languages and accent options
- Pitch: From 0 (lowest) to 9 (highest).
- Speech rate: From 0 (slowest) to 9 (fastest)
- Gender of the voice
- Upload MP3 file
-
Record Voicemail
- Email address
- Message
- Limitation: 1 minute/voicemail
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/11/09/b2b35f22-958d-4c3d-99cf-51648f9e98ff/baa84b64-bf09-41e2-a3d8-5a183580236f.gif)
Public Holidays:
When calls come in during your public holidays, you can trigger Public Holidays Flow with the following actions.
Trigger actions:
- Hang Up
- Ring Devices
- Ring Delegates
- Forward Calls
-
Play Message
- Upload MP3 file
- File size: Maximum 5Mb
- TTS (text-to-speech):
- Message box: Limited to 450 characters
- Languages: Multiple languages and accent options
- Pitch: From 0 (lowest) to 9 (highest).
- Speech rate: From 0 (slowest) to 9 (fastest)
- Gender of the voice
- Upload MP3 file
-
Record Voicemail
- Email address
- Message
- Limitation: 1 minute/voicemail
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/11/09/1f229e96-3655-437b-9f76-c248ab21d7a8/d7428dcf-b308-4570-b84e-8677bb39a631.gif)