Inbound Call Filter

Written by B3Networks Academy

Updated at October 9th, 2024

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Table of Contents

1. First Rules 2. Custom Inbound Call Filter Note:

This function defines what action will be taken when an incoming call is made to the User’s assigned number according to the Caller ID.

There 2 main rules to follow:

First Rules
Customer Inbound Call Filter

1. First Rules

By default, the Inbound Call Filter comes with two default rules that can be adjusted but cannot be removed:

Allow internal call to directly Ring Devices:
- If this option is disabled, all internal calls will follow the User’s Inbound Call settings and personal Working Hours.
- If this option is enabled, all internal calls will go directly to the User’s devices regardless of their Inbound Call settings and personal Working Hours.
Block Call with Private Caller ID

2. Custom Inbound Call Filter

In order to add a custom inbound call filter rule, follow the steps below:

Go to the Inbound Call Filter tab, click Add
Choose Match Pattern type
- Starts with
- Exact match
Click on Add and select the Action
- Block all calls (To block all incoming calls except the ones on the list)
- Block specific calls (To block specific numbers on the list)

Note:

Filtering is done by the FIRST match. The system will stop checking the remaining rules if the Caller ID matches the first rule.

incoming calls call screening