Inbound Call Filter
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Table of Contents
This function defines what action will be taken when an incoming call is made to the User’s assigned number according to the Caller ID.
There 2 main rules to follow:
- First Rules
- Customer Inbound Call Filter
1. First Rules
By default, the Inbound Call Filter comes with two default rules that can be adjusted but cannot be removed:
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Allow internal call to directly Ring Devices:
- If this option is disabled, all internal calls will follow the User’s Inbound Call settings and personal Working Hours.
- If this option is enabled, all internal calls will go directly to the User’s devices regardless of their Inbound Call settings and personal Working Hours.
- Block Call with Private Caller ID
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/11/09/2a81e238-3af3-4e73-bec9-9483cd41c567/31113d9f-2e81-4806-a6fa-9e3db7732860.gif)
2. Custom Inbound Call Filter
In order to add a custom inbound call filter rule, follow the steps below:
- Go to the Inbound Call Filter tab, click Add
- Choose Match Pattern type
- Starts with
- Exact match
- Click on Add and select the Action
- Block all calls (To block all incoming calls except the ones on the list)
- Block specific calls (To block specific numbers on the list)
- Ring Delegates
- Ring Forwarding List
- Ring Devices
Note:
Filtering is done by the FIRST match. The system will stop checking the remaining rules if the Caller ID matches the first rule.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/15042/3908333/1710736662513-User%2Blevel%2Binbound%2Bcall%2Bfilter%2B-%2BPS.gif)