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Checklist

Written by B3Networks Academy

Updated at September 19th, 2023

Contact Us

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We’ll get back to you as soon as possible.

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Below are the steps to configure and manage your Contact Center:

  1. Prerequisites:
    • Assign License
  2. General Settings:
    • Default Inbound and Outbound Rules
    • Busy Remarks
  3. Inbox Management:
    • General
    • Inbox > Overview
    • Agent Management
    • Popup Configuration
    • Announcement Message
    • Call in Queue Ended
    • Max Inbox Size
    • Max Wait Time
  4. Communication Hub:
    • Users List
    • Active Calls
    • Activity Logs
    • Call History

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